Customer Chat Support
Munawar & Andrews-Santillo LLP Munawar & Andrews-Santillo LLP Chino, CA Chino, CA $22 - $25 an hour $22 - $25 an hour 13 hours ago 13 hours ago 13 hours ago Munawar & Andrews Santillo Llp in Chino, CA is looking for one customer chat support to join our team.
We are located on 4 North Drive.
Our ideal candidate is attentive, punctual, and engaged.
You will interact with customers in real-time to address their inquiries, resolve issues, and ensure their overall satisfaction.
This role requires strong communication skills, problem-solving abilities, and a customer-centric approach.
Benefits We offer many great benefits, including free early access to your pay through Homebase.
Responsibilities Customer Assistance:
Engage with customers via chat platforms to assist them with inquiries, product-related questions, technical issues, and any other concerns they may have.
Issue Resolution:
Take ownership of customer issues and follow through to ensure timely resolution, escalating complex issues to higher levels of support when necessary.
Product Knowledge:
Develop a deep understanding of the company's products or services to provide accurate information and recommendations to customers.
Troubleshooting:
Utilize troubleshooting techniques to diagnose and resolve customer problems effectively, providing step-by-step guidance when needed.
Communication:
Maintain a professional and courteous tone in all interactions with customers, conveying empathy and understanding while effectively addressing their needs.
Documentation:
Record customer interactions, transactions, comments, and complaints accurately and comprehensively in the appropriate systems or databases.
Quality Assurance:
Adhere to established quality standards and protocols to ensure consistency and accuracy in customer support delivery.
Team Collaboration:
Collaborate with other team members, including supervisors and colleagues from different departments, to share knowledge, best practices, and insights for continuous improvement.
Performance Metrics:
Meet or exceed performance metrics such as response time, resolution time, customer satisfaction scores, and other key performance indicators (KPIs) set by the company.
Qualifications Excellent Communication Skills:
Strong written communication skills with the ability to convey information clearly and effectively in a chat-based environment.
Customer Focus:
A passion for helping others and a commitment to providing exceptional customer service.
Problem-Solving Abilities:
Proven ability to analyze problems, think critically, and develop effective solutions under pressure.
Technical Aptitude:
Basic understanding of technical concepts and the ability to learn new software applications quickly.
Empathy:
Ability to empathize with customers' concerns and demonstrate patience and understanding in challenging situations.
Time Management:
Effective time management skills with the ability to prioritize tasks and manage multiple chat sessions simultaneously.
Team Player:
Strong collaboration skills and the ability We are looking forward to hearing from you.
Available shifts and compensation:
We have available shifts all days of the week.
Compensation is $22.
00 - $25.
00/hour.
About Munawar & Andrews-Santillo LLP:
Munawar & Andrews-Santillo LLP is looking for an individual to join our team.
Our ideal candidate is self-driven, motivated and trustworthy.
Learn more about us at https:
//mlawfirm.
com/?refPageViewId=PAGE_VIEW_ID.
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application.
Opt out anytime.
Msg & data rates may apply.
Powered by Homebase.
Free employee scheduling, time clock and hiring tools.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are located on 4 North Drive.
Our ideal candidate is attentive, punctual, and engaged.
You will interact with customers in real-time to address their inquiries, resolve issues, and ensure their overall satisfaction.
This role requires strong communication skills, problem-solving abilities, and a customer-centric approach.
Benefits We offer many great benefits, including free early access to your pay through Homebase.
Responsibilities Customer Assistance:
Engage with customers via chat platforms to assist them with inquiries, product-related questions, technical issues, and any other concerns they may have.
Issue Resolution:
Take ownership of customer issues and follow through to ensure timely resolution, escalating complex issues to higher levels of support when necessary.
Product Knowledge:
Develop a deep understanding of the company's products or services to provide accurate information and recommendations to customers.
Troubleshooting:
Utilize troubleshooting techniques to diagnose and resolve customer problems effectively, providing step-by-step guidance when needed.
Communication:
Maintain a professional and courteous tone in all interactions with customers, conveying empathy and understanding while effectively addressing their needs.
Documentation:
Record customer interactions, transactions, comments, and complaints accurately and comprehensively in the appropriate systems or databases.
Quality Assurance:
Adhere to established quality standards and protocols to ensure consistency and accuracy in customer support delivery.
Team Collaboration:
Collaborate with other team members, including supervisors and colleagues from different departments, to share knowledge, best practices, and insights for continuous improvement.
Performance Metrics:
Meet or exceed performance metrics such as response time, resolution time, customer satisfaction scores, and other key performance indicators (KPIs) set by the company.
Qualifications Excellent Communication Skills:
Strong written communication skills with the ability to convey information clearly and effectively in a chat-based environment.
Customer Focus:
A passion for helping others and a commitment to providing exceptional customer service.
Problem-Solving Abilities:
Proven ability to analyze problems, think critically, and develop effective solutions under pressure.
Technical Aptitude:
Basic understanding of technical concepts and the ability to learn new software applications quickly.
Empathy:
Ability to empathize with customers' concerns and demonstrate patience and understanding in challenging situations.
Time Management:
Effective time management skills with the ability to prioritize tasks and manage multiple chat sessions simultaneously.
Team Player:
Strong collaboration skills and the ability We are looking forward to hearing from you.
Available shifts and compensation:
We have available shifts all days of the week.
Compensation is $22.
00 - $25.
00/hour.
About Munawar & Andrews-Santillo LLP:
Munawar & Andrews-Santillo LLP is looking for an individual to join our team.
Our ideal candidate is self-driven, motivated and trustworthy.
Learn more about us at https:
//mlawfirm.
com/?refPageViewId=PAGE_VIEW_ID.
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application.
Opt out anytime.
Msg & data rates may apply.
Powered by Homebase.
Free employee scheduling, time clock and hiring tools.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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