Customer Service Representative
5.
0 Chino, CA Chino, CA Full-time Full-time $22 - $25 an hour $22 - $25 an hour 3 days ago 3 days ago 3 days ago Job description We are an Automotive Lighting & Parts E-commerce company looking for a candidate to perform as a Customer Service Rep to reply customers inquiries.
For more information about our company please check out our website at https:
//xpriteusa.
com/ Essential Job
Responsibilities:
Customer Assistance:
Providing assistance to customers in person, over the phone, on the e-commerce platforms (Amazon, eBay ect.
) or via email regarding their auto parts needs.
This includes helping them find the right parts for their vehicles, offering advice on compatibility, and answering any questions they may have about products or services.
Order Issue Resolution:
Troubleshooting problems with orders, providing refunds or exchanges, and escalating issues to management if necessary.
Confirm the hood orders with customers by phone daily.
Case Creation:
Create cases of RMA and Replacement in the system and follow up the cases process.
Team Collaboration:
Collaborating with other team members, such as sales associates, technicians, and warehouse staff, to provide seamless customer service and support across all aspects of the business.
Requirements and
Qualifications:
At least 1 year customer service experience in e-commerce companies.
Experience of Automotive Lighting/Parts product knowledge is a plus.
Be familiar with Amazon and eBay platforms.
Spanish is a plus.
Good communication skills and patience.
Job Type:
Full-time Pay:
$22.
00 - $25.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
1 year Weekly day range:
Monday to Friday Work setting:
In-person Office
Experience:
e-commerce industry:
1 year (Preferred) customer service:
1 year (Preferred) Language:
Spanish (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Chino, CA Chino, CA Full-time Full-time $22 - $25 an hour $22 - $25 an hour 3 days ago 3 days ago 3 days ago Job description We are an Automotive Lighting & Parts E-commerce company looking for a candidate to perform as a Customer Service Rep to reply customers inquiries.
For more information about our company please check out our website at https:
//xpriteusa.
com/ Essential Job
Responsibilities:
Customer Assistance:
Providing assistance to customers in person, over the phone, on the e-commerce platforms (Amazon, eBay ect.
) or via email regarding their auto parts needs.
This includes helping them find the right parts for their vehicles, offering advice on compatibility, and answering any questions they may have about products or services.
Order Issue Resolution:
Troubleshooting problems with orders, providing refunds or exchanges, and escalating issues to management if necessary.
Confirm the hood orders with customers by phone daily.
Case Creation:
Create cases of RMA and Replacement in the system and follow up the cases process.
Team Collaboration:
Collaborating with other team members, such as sales associates, technicians, and warehouse staff, to provide seamless customer service and support across all aspects of the business.
Requirements and
Qualifications:
At least 1 year customer service experience in e-commerce companies.
Experience of Automotive Lighting/Parts product knowledge is a plus.
Be familiar with Amazon and eBay platforms.
Spanish is a plus.
Good communication skills and patience.
Job Type:
Full-time Pay:
$22.
00 - $25.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
1 year Weekly day range:
Monday to Friday Work setting:
In-person Office
Experience:
e-commerce industry:
1 year (Preferred) customer service:
1 year (Preferred) Language:
Spanish (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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